Last updated · July 9, 2026
At RECUVAL we handle personal information with the same rigor we apply to every portfolio. This policy explains what data we may receive through this site, why we use it, and the rights you hold under Ecuadorian data protection law.
The controller of personal data is RECUVAL, a firm specialized in receivables recovery, asset management, and asset investigation, located at Av. de los Shyris N32-218 y Av. Eloy Alfaro, Edificio Parque Central, Piso 5, Of. 509, Quito, Ecuador.
You can reach us regarding this policy at info@recuval.com or +593 99 114 4894.
This site does not store the information you type into the contact form on our own servers: the form only prepares a message that you send from your own email account or WhatsApp. Your data reaches us only when you decide to send it through those channels.
When you voluntarily contact us by email, phone, or WhatsApp, we may process the information you choose to share: name, company, position, contact details, and information related to your portfolio or outstanding obligations.
With your consent, we may measure site interactions such as WhatsApp clicks, phone clicks, email clicks, successful contact form submissions, file downloads, scroll depth, and engaged time. These events help us understand site and campaign performance without requesting more data than necessary.
The site's hosting provider generates technical logs for security purposes (IP addresses, browser type, access timestamps, and error events), used to keep the site available and secure.
We use personal data for legitimate, proportionate purposes:
This site uses Google Tag Manager to manage measurement tags. Through that container, Google Analytics 4 and Google Ads conversion tags may run only according to the consent preferences you select.
Conversion or interaction events may include prepared contact form requests, WhatsApp clicks, phone clicks, email clicks, file downloads, scroll depth, and time on page. RECUVAL uses this information in aggregate to measure campaigns, improve content, and evaluate digital channel effectiveness.
We do not enable advertising identifiers or personalized advertising measurement without your consent for advertising cookies.
Processing relies on your request, your consent, the execution of pre-contractual or contractual measures, compliance with legal obligations, and our legitimate interest in the security and improvement of our services, in accordance with Ecuador's Organic Law on Personal Data Protection (LOPDP).
Information that clients share with RECUVAL in the course of a consultation or professional engagement is additionally protected by the duty of confidentiality and the professional secrecy inherent to legal practice. We apply that standard to all sensitive information we receive.
When you use WhatsApp, your email provider, or other external services to contact us, those providers process your data under their own privacy policies, which we recommend you review.
Google may process technical and measurement information when you authorize analytics or advertising cookies. RECUVAL configures these tools through Google Consent Mode so tags respect your preferences.
We keep data only as long as necessary to handle your request, deliver contracted services, meet legal obligations, or defend rights. Files subject to statutory retention periods are kept for as long as the law requires. Information that is no longer necessary is appropriately deleted, blocked, or anonymized.
You may exercise your rights of access, rectification, updating, deletion, objection, portability, and the other rights recognized by the LOPDP. To do so, write to info@recuval.com stating the right you wish to exercise and a contact method.
If you believe your rights have not been addressed, you may file a complaint with Ecuador's Personal Data Protection Authority.
We apply reasonable technical and organizational safeguards to protect information against unauthorized access, loss, or misuse. No system is entirely failsafe, so we recommend not sending sensitive information that is not necessary.
Our services are aimed at businesses and adults. We do not knowingly collect data from children or adolescents.
This policy may be updated when our services, contact channels, providers, or the regulatory framework change. The current version is always the one published on this page.
This policy describes the current technical implementation of the site and should be reviewed by RECUVAL or its legal counsel before final launch or after any material change to measurement tools.
